Top Queries

  • Why have I not received my order yet?

    1. Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the my account page , in your account click on TRACK ORDER to get real time status of your order.

  • How do I place a return/replacement request ?

    1. If you want to return/replace a product on kapdaclick, please follow these steps:

      1. Create a return/replacement request online. You can replace the product bought on kapdaclick within 7-days of  delivery.

      2. Login to your kapdaclick Account and go to MY ORDERS section. 

      3. Select the item you wish to replace and click on the Return/Replace link against the order.

      4. Choose return/replacement option and fill in the required details.

      5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible.

  • How do I place a cancellation request ?

    1. If you wish to cancel your order, please follow these steps:

      • Create a cancellation request online.           
      • Click on the Cancel link against your order in the MY ORDERS section in My Account.
      • Choose cancellation option and fill in the required details.
      • Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

      *Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

  • I Paid cash on delivery, how would I get the refund?

    1. If you chose to pay Cash on Delivery, the refund will be credited either in the form of e-cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

      • Bank Name
      • Account Holder Name
      • Bank Account Number
      • Branch Address
      • IFSC Code
  • How long will it take me to receive the refund for my return?

    1. We take anywhere between 7-15 days to complete your refund request. For all prepaid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders,  refunds can either be made in the form of kapdaclick  Cash that can be used for your future purchase on Kapdaclick.com or can be in the form of an NEFT transfer to your bank account.

  • How long will it take me to receive the refund after I cancel the order?

    1. We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of e-cash that can be used for your future purchase on Kapdaclick.com.

  • What should I do if I find my package opened or tampered with upon delivery?

    1. Kapdaclick believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY  ACCOUNT  page within the given  period. We will look at it immediately and get back to you.

  • If I receive a physically damaged product, can I get it replaced?

    1. Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
      1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
      2. If you are concerned, don't open the product yourself. Please contact us by dropping an email to the Kapdaclick customer care for further assistance.

  • I have placed my order. What next?

    1. Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your Kapdaclick Account’s MY ORDERS section.

  • If I receive a wrong product, can I get it replaced?

    1. We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

  • Do I have to pay any shipping and delivery charges?

    1. Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on Kapdaclick, the shipping and delivery is provided free of cost.

  • Why do I see different prices for the same product?

    1. A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the kapdaclick marketplace, where different sellers compete for your order.

Order Tracking

  • I have placed my order. How will I track my order?

    1. Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your Kapdaclick Account’s MY ORDERS section.

  • Will I be informed once my order is processed?

    1. Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

  • How do I check the status of my order?

    1. Visit the track your order page in your My Account and click on TRACK ORDER to get real time status of your order.

  • What do the different order status mean ?

      1. Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway.
      2. Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller.
      3. Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
      4. Order Cancelled:The order was cancelled.
  • Why have I not received my order yet?

    1. Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS  informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

  • Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

    1. For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

  • Why did I receive a partial order?

    1. We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry, your order is on its way to you!  The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest.

  • How can I find out if Kapdaclick delivers to my location?

    1. You can find out if Kapdaclick.com delivers to your location by using the courier serviceability tool located on the right side of the product on all product pages. Kapdaclick keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.

  • The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?

    1. The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

  • Do you ship internationally?

    1. Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.

Cancellation & Replacement

  • How do I place a cancellation request on Kapdaclick.com?

    1. If you wish to cancel your order, please follow these steps:

      • Create a cancellation request online.           
      • Click on the Cancel link against your order in the MY ORDERS section in My Account.
      • Choose cancellation option and fill in the required details.
      • Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

      * Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

  • How do I place a replacement request on Kapdaclick.com?

    1. If you want to replace a product on Kapdaclick, please follow these steps:

      • Create a replacement request online. You can replace the product bought on Kapdaclick within 7 days of delivery.
      • Login to your Kapdaclick Account and go to MY ORDERS section.
      • Select the item you wish to replace and click on the Return/Replace link against the order.
      • Choose replacement option and fill in the required details.
      • Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
  • Why was my order cancelled by Kapdaclick?

    1. We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

      • If product is out of stock or is discontinued
      • Inaccuracies or errors in pricing information
      • We will inform you about the cancellation of your order and share details if partial order is cancelled or whole.  We will contact you if any additional information is required to accept your order.
  • If I receive a wrong product, can I get it replaced?

    1. We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

  • If I receive a physically damaged product, can I get it replaced?

    1. Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

      • On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
      • If you are concerned, don't open the product yourself. Call the Kapdaclick customer care for further assistance.

       

  • I bought a product but it does not fit my size, can I get it replaced?

    1. Absolutely! Kapdaclick offers “No question asked size change policy” for apparel and footwear. You can get the size exchanged within 7 days of the receipt of your order. Report your concern by filling the Contact Us form. We will get back to you and replace the product with the right size.

  • If I am not satisfied with quality of the product,can I get it replaced?

    1. Certainly! Kapdaclick has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

  • I have requested a replacement, when will I receive it?

    1. Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the estimated delivery date. Based on customer location, delivery span varies.

  • Is there any product not eligible for replacement/return?

    1. All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

      • Items that have been worn/washed/soiled
      • Innerwear, lingerie cannot be returned on account of hygiene
      • Products which were sold as combos/sets, are not eligible for return/replacement as individual items
      • Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
      • In case of branded electronic items, brand’s return, repair and replacement policy will apply.

       

  • What if I choose to have my order replaced and the product is sold out?

    1. Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.

Return & Refund

  • What is Kapdaclick.com's 7-day Return Policy?

    1. Kapdaclick.com gives you the option to replace and/or return the products bought on Kapdaclick within 7 days of the receipt of the order.
      The 7 day Return Policy at Kapdaclick is a “No Question Asked Policy”. You can return/replace the product if you are not satisfied:

      • With the quality of the product
      • With the fitting of the product
      • Or if you receive a damaged product

      All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.

  • Exceptions to the Return Policy:

    1. Products such as Lingerie, innerwear, washed products, products sold as combos, opened electronic products are not eligible for return.
      For more information look at our Cancellation and Return Policy.

  • How do I place a return request on Kapdaclick?

    1. If you want to return a product on Kapdaclick, please follow these steps:

      • Create a return request online. You can return the product bought on Kapdaclick within 7 days of delivery.
      • Login to your Kapdaclick Account and go to MY ORDERS section.
      • 3Select the item you wish to replace and click on the Return/Replace link against the order.
      • 4Choose return option and fill in the required details.
      • Once the return request is created, we will ensure that the return is processed as soon as possible.
  • How long will it take me to receive the refund after I cancel the order?

    1. We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of e-cash that can be used for your future purchase on Kapdaclick.com.

  • I paid cash on delivery, how would I get the refund?

    1. If you chose to pay Cash on Delivery, the refund will be credited either in the form of e-cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

      • Bank Name
      • Account Holder Name
      • Bank Account Number
      • Branch Address
      • IFSC Code

       

  • How long will it take me to receive the refund for my return?

    1. We take anywhere between 7-15 days to complete your refund request. For all prepaid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders,  refunds can either be made in the form of e-cash that can be used for your future purchase on Kapdaclick.com or can be in the form of an NEFT transfer to your bank account.

  • If I am not satisfied with quality of the product, can I return it?

    1. Certainly! Kapdaclick has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

  • Do I have to return the free gift received along with the product while returning the product?

    1. If the product bought on Kapdaclick.com comes with a free gift, you will have to return it along with the product you have raised return request for.

  • Is it possible to get an NEFT refund if I paid through Credit/Debit card or Net banking?

    1. We are sorry, but the refund amount will be credited to the same account from where the payment was made. However, you can opt for an NEFT transfer to your bank account if your mode of payment was Cash on Delivery.

  • I used e-cash for an order. But later, I cancelled/returned the order. How will my e-cash be refunded?

    1. Do not worry, in case you have used e-cash to place an order and the order was cancelled/returned, the e-cash will be refunded to you Kapdaclick Account.

  • Do I need to pay the courier company to send my product back? Will I get the money back?

    1. Once you have raised a return/replace request on Kapdaclick, we will arrange for a reverse-pickup of your product. The delivery charges for your return/replace will be borne by us.                                                                        
      In case the facility of reverse-pickup is not available at your location, you will be required to ship the product to us. The shipping charges borne by you for the return/replace will be refunded back to you in the form of e-cash to your Kapdaclick Account.

       

Payments

  • What are the modes of payment for purchasing on Kapdaclick.com?

    1. We accept the following modes of payment:

      • Debit/Credit Cards/Netbanking of all major banks
      • Cash On Delivery (COD)
      • Cash Card/Wallet
      • E-Gift Voucher
      • e-cash
  • What is COD (Cash On Delivery)? Are there any additional charges for COD orders?

    1. COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. Kapdaclick offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. Kapdaclick does not offer COD at all locations. Please enter your pincode to check the availability of COD option at your location.

  • What is e-cash?

    1. e-cash is a type of money that can (only) be used on Kapdaclick to make purchases. e-cash is non-transferrable. Kapdaclick reserves the right to amend policies related to distribution/redemption of e-cash. To know how to use e-cash, please click here.  e-cash can only be used to buy deals on www.kapdaclick.com and cannot be redeemed in cash or any other form
      You need to be logged in to see and use available e-cash in your account
      Choose the deal to buy
      On the Order Summary, you will see your available e-cash.
      Choose how much you want to spend. Click on proceed to payment/ Complete order to complete the transaction.

  • Can I pay COD (Cash On Delivery) for every product I buy on Kapdaclick?

    1. For most of the products, COD is available and is mentioned on the product page below Next-Day delivery option. However, due to logistics concern, this option might not be available for few products.

  • How do I check my e-cash balance?

    1. To check the e-cash balance, you need to click MY ACCOUNTS and check e-cash.

  • What information does Kapdaclick store when I save my card?

    1. We store only the card number, the cardholder name and the card expiry date. We do not store the CVV number. Even for a saved card, you need to enter your CVV number for every transaction, thereby keeping the control with you.

  • Does e-cash have an expiry date?

    1. Yes e-cash has an expiry of 6 months from the date it was credited in your account.

  • What is the advantage of saving my card on Kapdaclick.com?

    1. Saving card details is an advantage while shopping on Kapdaclick.com. Everytime you proceed to make a payment, you do not have to enter your card details and can opt for express checkout. This not only saves time but you can continue shopping even when you are not carrying your card with you.

  • How many cards can I save on Kapdaclick?

    1. You can save multiple card details in your account on Kapdaclick.com. During payment process, you will be given a choice to choose from the saved cards to make a payment. You can also choose to enter details of a new card to proceed with the payment.

  • Can I make a credit/debit card or Internet Banking payment on Kapdaclick through my mobile?

    1. Yes, you can make credit card payments through the Kapdaclick mobile site and application. Kapdaclick uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

  • My transaction failed but the money was deducted from my account. What should I do?

    1. We regret the inconvenience caused. Please fill in our Contact Us form with your transaction details and we will look into it immediately.
      If your money has not reached us, it will surely be refunded back to your account.

My Account, Login & Alerts

  • Do I have to register to shop at Kapdaclick.com?

    1. No, you are not required to register yourself to shop on Kapdaclick.com. You can login as guest and shop unlimited with us.

      Although, we suggest you to create an account with us. This would help you to store your information with us and you do not have to enter your details every time you shop with us.

  • What are the benefits of creating an account on Kapdaclick.com?

    1. Creating an account on Kapdaclick.com is beneficial in many ways. You will have access to:

      • My Orders- Quickly and easily manage your orders such as View Details, Track, Cancel and Return/Replace etc.
      • My e-cash - Check your e-cash Balance.
      • My Shortlist - View all your shortlisted products.
      • Recommendations For You - Based on your past searches, we recommend products especially suited for you.

      You will also be eligible to receive ongoing discounts and offers.

  • Are there any registration charges for creating an account on Kapdaclick?

    1. No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

  • What is 'My Account'? How do I update my information?

    1. It is easy to update your Kapdaclick account and view your orders any time through 'My Account'.
      'My Account' allows you complete control over your transactions on Kapdaclick.
      Manage/edit your personal data like address, phone numbers, email ids.
      Change your password.
      Track the status of your orders

  • What should I do if I have trouble with logging in?

    1. If you have trouble logging in, please follow these instructions:

      • Check your login details. Your login username is the e-mail address you used for registration.
      • Please make sure that your web browser accepts cookies.
      • If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the ‘Sign in’ page.
      • If you are still unable to access your account, please contact Customer Care helpdesk and indicate the problem. We will assign you with a new password, and you can change it once you log in.
      • Please note that sometimes the problem might be caused due to system maintenance at our end. In such a case, please wait for 30 minutes and try again.
  • Should I be concerned about the privacy of my personal details I have shared with Kapdaclick?

    1. Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.
      We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our PRIVACY POLICY.

  • What should I do if I forget my password or my password does not work?

    1. Do not panic. Please follow the steps mentioned below to reset your password:

      • Click on ‘My Account’ on the top right side of the Kapdaclick.com homepage.
      • Click on the Forgot your Password link displayed on the page.
      • Enter your registered email id and you will receive a link to reset your password in your mailbox.
  • What if I don't want to receive any more SMS and Emails from Kapdaclick anymore?

    1. You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. Please share your reason(s) for unsubscribing so that we can examine it and serve you better in future.

  • Would my Kapdaclick account be deleted if I do not shop for 6 months?

    1. No. Your Kapdaclick account does not have an expiration date. You can shop on our site anytime and discover exciting offers.

  • If I add few products in my wish list, will it expire after few days?

    1. Yes! You can save the products you like in your wishlist for future purchase so that you do not waste time searching for them later. Please note that the price and availability of products remain subject to change. Your Wishlist serves only to remind you of products that you want to buy.

Support & Feedback

  • I want to sell my products on Kapdaclick.com. Who do I get in touch with?

    1. We welcome you to join our Kapdaclick family as a seller. You need to fill a form and within few hours you can start selling your products on Kapdaclick.com.

  • How do I give a review about my purchase on Kapdaclick.com?

    1. We encourage our customers to share their shopping experience with larger audience by writing Reviews. On every product page you will find a review section where you can write a review, upload videos and images of the product. Reviews can fetch you badges and likes of other customers who found it useful.

  • How do I get in touch with Kapdaclick.com's Customer Care Support?

    1. For any assistance or help please get in touch with our Customer Care at  customersupport@kapdaclick.com (available 24 Hours, 7 Days a Week).

E-gift FAQ's

  • How do I buy or gift an e-Gift Voucher?

    1. You can do so in four easy steps.

      • Choose the my e-gift voucher option from your account , enter the e-Gift Voucher amount, enter the sender and receiver details and make the final payment.
      • As a sender you will receive an email with the purchase details. Once you have completed the payment, you will receive an email with the invoice details.
      • While the invoice mail comes to the sender, the e-Gift Voucher mail goes to the recipient.
  • What are the payment options available for purchasing an e-Gift Voucher?

    1. You can pay by using Credit Card/Debit Card issued in India or by Net banking from the Bank accounts opened in India.

  • How do I pay with an e-Gift Voucher?

    1. Go to kapdaclick.com and select the items you want to purchase. Once you reach our payment page, select the "e-Gift Voucher" payment option.


      Enter your voucher code and click on apply. The GV amount will be deducted from the payable amount.

       

      If the amount of your e-Gift Voucher doesn't cover your order amount, you will be prompted to select an additional payment option.

  • Can I use multiple payment options while paying with an e-Gift Voucher?

    1. Yes. However, please note that secondary payment mode option will only be available if balance in e-Gift Voucher is not sufficient to cover your full payment.

  • Can I use promo codes when paying with an e-Gift Voucher?

    1. Yes. - please check this option

  • Can I use e-Wallet when paying with an e-Gift Voucher?

    1. Yes.

  • What happens if my e-Gift Voucher is debited and my order is not placed?

    1. Funds will be deducted from your e-Gift Voucher at the time you place your order. In case of any adjustment or cancellation at a later stage, we will credit back the funds to your voucher.

  • Does my e-Gift Voucher expire?

    1. All e-Gift Vouchers expire on the date decided by kapdaclick .

  • Is there a limit on how many e-Gift Vouchers that can be used per order?

    1. You can redeem as many e-Gift Voucher per order .