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Know More About

  • Order
    Tracking

  • Cancellation
    and
    Replacement

  • Returns
    and
    Refund

  • Product Review Guidline

Order Tracking:

I have placed my order. How will I track my order?

Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your Kapdaclick Account’s MY ORDERS section.

 

Will I be informed once my order is processed?

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

 

How do I check the status of my order?

Visit the track your order page in your My Account and click on TRACK ORDER to get real time status of your order.

 

What do the different order status mean ?

  1. Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway.

  2. Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller.

  3. Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

  4. Order Cancelled:The order was cancelled.

 

Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS  informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

 

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.


 

Why did I receive a partial order?

We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry, your order is on its way to you!  The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest.

 

How can I find out if Kapdaclick delivers to my location?

You can find out if Kapdaclick.com delivers to your location by using the courier serviceability tool located on the right side of the product on all product pages. Kapdaclick keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.

 

The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?

The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

 

Do you ship internationally?

Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.

Cancellation & Replacement:

How do I place a cancellation request on Kapdaclick.com?

If you wish to cancel your order, please follow these steps:

  1. Create a cancellation request online.           

  2. Click on the Cancel link against your order in the MY ORDERS section in My Account.

  3. Choose cancellation option and fill in the required details.

  4. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

 

How do I place a replacement request on Kapdaclick.com?

If you want to replace a product on Kapdaclick, please follow these steps:

1. Create a replacement request online. You can replace the product bought on Kapdaclick within 7 days of delivery.

2. Login to your Kapdaclick Account and go to MY ORDERS section.

3. Select the item you wish to replace and click on the Return/Replace link against the order.

4. Choose replacement option and fill in the required details.

5. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.

 

Why was my order cancelled by Kapdaclick?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

• If product is out of stock or is discontinued

• Inaccuracies or errors in pricing information

We will inform you about the cancellation of your order and share details if partial order is cancelled or whole.  We will contact you if any additional information is required to accept your order.

 

If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

 

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.

2. If you are concerned, don't open the product yourself. Call the Kapdaclick customer care for further assistance.


 

I bought a product but it does not fit my size, can I get it replaced?

Absolutely! Kapdaclick offers “No question asked size change policy” for apparel and footwear. You can get the size exchanged within 7 days of the receipt of your order. Report your concern by filling the Contact Us form. We will get back to you and replace the product with the right size.

 

If I am not satisfied with quality of the product,can I get it replaced?

Certainly! Kapdaclick has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

 

I have requested a replacement, when will I receive it?

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the estimated delivery date. Based on customer location, delivery span varies.

 

Is there any product not eligible for replacement/return?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

  • Items that have been worn/washed/soiled

  • Innerwear, lingerie cannot be returned on account of hygiene

  • Products which were sold as combos/sets, are not eligible for return/replacement as individual items

  • Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold

  • In case of branded electronic items, brand’s return, repair and replacement policy will apply.

 

What if I choose to have my order replaced and the product is sold out?

Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.

 

Return & Refund :

What is Kapdaclick.com's 7-day Return Policy?

Kapdaclick.com gives you the option to replace and/or return the products bought on Kapdaclick within 7 days of the receipt of the order.

The 7 day Return Policy at Kapdaclick is a “No Question Asked Policy”. You can return/replace the product if you are not satisfied:

• With the quality of the product

• With the fitting of the product

• Or if you receive a damaged product

All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.

 

Exceptions to the Return Policy:

Products such as Lingerie, innerwear, washed products, products sold as combos, opened electronic products are not eligible for return.

For more information look at our Cancellation and Return Policy.

 

How do I place a return request on Kapdaclick?

If you want to return a product on Kapdaclick, please follow these steps:

1. Create a return request online. You can return the product bought on Kapdaclick within 7 days of delivery.

2. Login to your Kapdaclick Account and go to MY ORDERS section.

3. Select the item you wish to replace and click on the Return/Replace link against the order.

4. Choose return option and fill in the required details.

5. Once the return request is created, we will ensure that the return is processed as soon as possible.

 

How long will it take me to receive the refund after I cancel the order?

We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of e-cash that can be used for your future purchase on Kapdaclick.com.

 

I paid cash on delivery, how would I get the refund?

If you chose to pay Cash on Delivery, the refund will be credited either in the form of e-cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

  1. Bank Name

  2. Account Holder Name

  3. Bank Account Number

  4. Branch Address

  5. IFSC Code

 


 

How long will it take me to receive the refund for my return?

We take anywhere between 7-15 days to complete your refund request. For all prepaid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders,  refunds can either be made in the form of e-cash that can be used for your future purchase on Kapdaclick.com or can be in the form of an NEFT transfer to your bank account.

 

If I am not satisfied with quality of the product, can I return it?

Certainly! Kapdaclick has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

 

Do I have to return the free gift received along with the product while returning the product?

If the product bought on Kapdaclick.com comes with a free gift, you will have to return it along with the product you have raised return request for.

 

Is it possible to get an NEFT refund if I paid through Credit/Debit card or Net banking?

We are sorry, but the refund amount will be credited to the same account from where the payment was made. However, you can opt for an NEFT transfer to your bank account if your mode of payment was Cash on Delivery.

 

I used e-cash for an order. But later, I cancelled/returned the order. How will my e-cash be refunded?

Do not worry, in case you have used e-cash to place an order and the order was cancelled/returned, the e-cash will be refunded to you Kapdaclick Account.

 

Do I need to pay the courier company to send my product back? Will I get the money back?

Once you have raised a return/replace request on Kapdaclick, we will arrange for a reverse-pickup of your product. The delivery charges for your return/replace will be borne by us.                                                                        

In case the facility of reverse-pickup is not available at your location, you will be required to ship the product to us. The shipping charges borne by you for the return/replace will be refunded back to you in the form of e-cash to your Kapdaclick Account.

 

Guidelines For Writing Product Reviews:

Product reviews on kapdaclick.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

  • Have you used this product?

  • It's always better to review a product you have personally experienced.

  • Educate your readers

  • Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

  • Be yourself, be informative

  • Let your personality shine through, but it's equally important to provide facts to back up your opinion.

  • Get your facts right!

  • Nothing is worse than inaccurate information. If you're not really sure, research always helps.

  • Stay concise

  • Be creative but also remember to stay on topic. A catchy title will always get attention!

  • Easy to read, easy on the eyes

  • A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

  • What's Not Allowed?

  • Customer reviews should be relevant to the product in question. The product review section on kapdaclick.com is for you to share your opinion on the product, and for other customers to research better. Kapdaclick.com reserves the right to remove reviews that include any of the following:

  • Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)

  • Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)

  • HTML embedded in text

  • References to other retailers

  • Pricing related comments

  • Personal information (Phone numbers, postal address, email address and others)

  • Profane comments

  • Inflammatory comments

  • Copyrighted comments

  • Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)

  • Promotional content

  • Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)

  • Reviews written for any form of compensation

  • Reviews given using fake ids, irrelevant user email ids

  • Asking for helpful votes

  • Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)

  • Feedback about errors in the product description.

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